How do I confirm Shopify COD orders automatically?

What "automatic" should actually cover

• Trigger: new order placed (or new COD order specifically) fires the confirmation within minutes, 24/7.
• Understanding: the tool reads the reply, whether it is "YES", "aywa", a Franco "tamam", or a voice note, and knows what it means.
• Action: confirmed orders get tagged in Shopify for fulfillment; cancellations are closed before they cost freight.
• Follow-up: silence triggers scheduled reminders, and still-silent orders are held automatically.
• Conversation: questions like "can I change the address?" or "when will it arrive?" get answered in the same chat, not dumped on your team.

What to look for when choosing a tool

• Real two-way conversation, not just outbound blasts. A tool that sends but cannot understand replies still needs a human on every order.
• Arabic and Franco support if you sell in Egypt or the GCC. Most global tools handle neither well.
• Deep Shopify actions: tagging, cancelling, editing addresses and line items from inside the chat.
• Courier awareness, so "where is my order?" gets a real answer with tracking status.

ReplAi does all of the above: one-click Shopify install, live in about 10 minutes, replies in under 14 seconds in Arabic, Franco, and English, and it handles roughly 80% of conversations without a human touching them.