Order Confirmation
How do I confirm COD orders on WhatsApp?
Direct answer
Send the customer a WhatsApp message right after checkout with the order contents, the exact total, and a simple yes or no question. Ship confirmed orders the same day, follow up once or twice on silent ones, and do not ship orders that never answer. Automate it so every order gets this treatment instantly.
The flow that works
- Trigger on checkout. The message should land within minutes, while the customer is still holding their phone.
- Show the order. Items, quantity, delivery address, and the exact amount to prepare in cash.
- Ask one question. "Reply YES to confirm or NO to cancel." No forms, no links to click.
- Tag the outcome. Confirmed orders move to fulfillment; canceled ones are archived before costing you shipping.
- Follow up on silence. One reminder after a few hours, one the next day. Still nothing? Hold the shipment.
Doing it manually vs automatically
Manually, this is copy-paste work inside WhatsApp Business, and it collapses the day you pass a few dozen orders. The automated version uses the WhatsApp Business API connected to your Shopify store, so every order triggers the flow instantly, including nights and weekends.
ReplAi runs this end to end: it sends the confirmation, understands the reply in Arabic, Franco, or English (including voice notes), updates the order in Shopify, and answers follow-up questions like "can I change the address?" in the same conversation. Replies land in under 14 seconds.
Last updated 2026-07-09