We ship fast. You'll see it here.
Here's what's already live, and what we're building next.
Shipped
What's already live
In merchants' hands today, running in production.
Email inbox — GA
Customer email now lands in the same AI inbox as social DMs and WebChat, answered by the same AI.
Live stock checks
The AI checks real inventory per location before it promises anything, so an order it creates can't oversell a variant.
Smarter product search
Hybrid keyword and meaning-based search, so customers land on the right product even when they describe it in their own words.
Exchange-first returns portal
Keep the revenue: one-click variant swaps, exchanges offered ahead of refunds, an optional store-credit incentive, and per-reason fee waivers.
Editable returns & exchanges
Merchants can edit a return or exchange after it's created, instead of cancelling and starting over.
Zone-based fees on returns & exchanges
Return and exchange shipping fees now follow the same courier zone pricing as the original order.
Richer WhatsApp order confirmations
Confirmation templates now carry full line items and the shipping address, not just an order number.
Customer profiles
The AI sees who it's talking to — past orders and contact details unified across every channel in one profile.
WhatsApp Business — GA
AI replies on WhatsApp from the same inbox. WABA-level account events, guardrails (auto opt-out detection, error classification), embedded signup, and a guided connection wizard.
WebChat widget — GA
Embeddable AI chat bubble for Shopify storefronts. Full theming (colors, typography, launcher styles), a one-line install snippet, and conversations in the same AI inbox as social DMs.
Returns & exchanges tracking
Tracking numbers and carrier links (Bosta, ShipBlu) now visible directly in the inbox for return and exchange shipments.
Instagram & Messenger AI replies
Shopify order tracking & returns
Full Arabic dialect support (Egyptian, Gulf, Levantine)
Sub-14s average response time
Permanent free tier — 100 credits/month, no card
Skippable onboarding walkthrough for new merchants
Mobile-friendly merchant dashboard
Inbox search across messages, orders & contacts
Roadmap
What’s coming next
Where ReplAi is headed. Priorities can shift, but this is the work on our desk right now.
Telegram, TikTok & Viber
More messaging channels on the way — every one handled by the same AI inbox.
More languages
Support beyond Arabic and English, for more markets.
More shipping partners
More couriers connected for live, in-chat order tracking.
Smarter revenue automation
New ways for the AI to turn everyday conversations into orders, recovered carts and repeat sales.
Deeper analytics & insights
Richer reporting on how your agents perform and where your revenue actually comes from.
An AI that keeps learning
ReplAi gets sharper over time, picking up patterns from every conversation it handles.