Question 1

Is ReplAi a chatbot?

Accepted Answer

No. ReplAi is a fully autonomous AI employee that connects to your Shopify store, reads your catalogue, understands your policies, and takes real action, from answering product questions to placing COD orders and processing returns.

Question 2

What channels does ReplAi support?

Accepted Answer

Instagram DMs, Facebook Messenger, WhatsApp Business, and WebChat are all live. WebChat is an embeddable chat widget for your Shopify storefront. All four channels share the same AI agent, unified inbox, and analytics.

Question 3

Do I need a developer to set up ReplAi?

Accepted Answer

No. One-click Shopify install, OAuth channel connection, and a visual configuration panel. Most merchants go live in under 10 minutes.

Question 4

Does ReplAi send messages without my approval?

Accepted Answer

You stay in control. You can toggle the AI off for your whole brand or for individual conversations at any time, and any team member can jump in and take over a chat directly from the inbox.

Question 5

How does ReplAi handle Arabic?

Accepted Answer

Full Egyptian Arabic dialect support, not just Modern Standard Arabic. ReplAi detects whether customers write in English, Arabic, or Franco-Arabic (Arabizi) and responds in the same language. Gender-aware addressing included.

Question 6

Is ReplAi available outside Egypt?

Accepted Answer

Yes. We started in Egypt to go deep on local logistics, Arabic dialect support, and regional payment flows, and we're actively expanding across MENA and globally. Talk to us if you want to pilot in a new market.

Question 7

How is my data handled?

Accepted Answer

All integration credentials are encrypted at rest. Meta webhook signatures are verified on every inbound event. Shopify GDPR webhooks are fully supported. Role-based access control with Owner and Moderator roles.

Question 8

Can I try ReplAi before signing up?

Accepted Answer

Yes! We use ReplAi for our own support. DM @replai.now on Instagram, our AI agent responds instantly. What you see is what your customers get.