We're building the support layer e-commerce has been missing.

ReplAi is a customer support platform for Shopify merchants everywhere. We handle the conversations happening on Instagram, Messenger, WhatsApp, and your storefront.

Our story

We started ReplAi in Egypt, after watching merchants lose sales every day. Not because their products were bad, but because they couldn't reply fast enough.

What was already on the market was either generic chatbots or expensive enterprise tools built for Western buyers. Nothing really understood MENA commerce: COD workflows, local logistics, Arabic dialect.

So we built ReplAi. It's an AI agent that plugs into your Shopify store, your delivery provider, and your messaging channels, and runs the whole conversation.

What we believe

Real-world first

We pilot every feature with a live merchant before it goes wide. If it doesn't move revenue in the real world, it doesn't ship.

Merchants first

Every feature starts with a real problem a real store owner told us about.

Operations, not gimmicks

We don't build chatbots. We build AI that actually plugs into the systems running your shop.

Born in MENA, built for the world

Arabic dialects, COD workflows, local logistics. We come from one of the hardest support markets anywhere, and we build for brands everywhere.

Want to work with us?

We're hiring people who want to build the next thing in customer support for MENA.

Get in touch