ReplAi
How long does ReplAi take to set up?
Direct answer
About 10 minutes for most merchants. It is a one-click install on Shopify, an OAuth connection for WhatsApp, Instagram, and Messenger, and a visual panel for the rest. No developer, no code, no theme changes. The AI reads your store catalog and policies, so it starts answering with your real data immediately.
What setup involves
- Install from Shopify. One click; the app gets access to your products, orders, and checkout events.
- Connect your channels. WhatsApp, Instagram, and Messenger connect through official OAuth flows, no phone rooting, QR hacks, or third-party sessions.
- Configure in a visual panel. Your tone, delivery policies, confirmation timing, and escalation rules, set with toggles and text fields rather than code.
- Go live. The AI already knows your catalog from Shopify, so product questions and confirmations work from the first message.
What you should prepare
- Answers to your store's judgment questions: return policy, delivery times per region, exchange rules. The clearer these are, the more the AI can resolve alone.
- The WhatsApp number you want customers to see (an existing number can usually be migrated).
- A decision on who receives escalations when a conversation needs a human.
After going live
The first week is tuning: skim conversations, tighten instructions where the AI hedged, and add answers it lacked. Merchants usually reach steady state within days, with roughly 80% of conversations handled automatically.
Last updated 2026-07-09