ReplAi
How does ReplAi confirm COD orders?
Direct answer
The moment an order lands in your Shopify store, ReplAi messages the customer on WhatsApp with the items, address, and exact total, and asks them to confirm. It understands the reply in Arabic, Franco, or English (even voice notes), updates the order in Shopify, follows up on silence, and answers any questions in the same chat.
The flow, step by step
- Order placed on your Shopify store, any hour of any day.
- Confirmation sent within minutes on WhatsApp: items, delivery address, and the exact cash amount to prepare.
- The customer replies however they like. "YES", "aywa tamam", a Franco question, or a voice note. ReplAi understands and responds in under 14 seconds, in the customer's own language and style.
- Shopify updates automatically. Confirmed orders get tagged for fulfillment; cancellations are closed before they cost you shipping. Address corrections are written straight onto the order.
- Silence gets follow-ups. Scheduled reminders go out, and orders that never answer are held instead of shipped.
- The conversation continues. "Can I make it two?", "when will it arrive?", "does it come in black?": ReplAi answers, edits the order, and pulls live tracking from your courier.
What makes it different from a template blaster
Most confirmation tools send a message and stop. The hard part is everything after the customer replies, and that is exactly the part ReplAi automates: real dialect understanding, real Shopify actions, and real answers. Across merchants it currently handles roughly 80% of conversations with no human involved. Blaze cut RTO from 30% to 15% running this flow.
Last updated 2026-07-09