ReplAi
What results do ReplAi merchants actually see?
Direct answer
Blaze halved COD returns, from 30% RTO to 15%. Bronze grew DM sales 13x in a single month. One enterprise client saved 8 hours a day, 6 days a week, across 4 employees. Across all merchants, ReplAi has handled over 500,000 messages, automating roughly 80% of conversations with replies in under 14 seconds.
The numbers behind each story
- Blaze: RTO from 30% to 15%. Automated COD confirmation meant impulse cancellations happened in chat instead of at the door, and silent orders stopped shipping. Half the returns, at typical shipping rates, is margin straight back into the business.
- Bronze: DM sales up 13x in a month. Their Instagram DMs were full of buying questions going stale overnight. With every message answered in seconds around the clock, the DM channel turned from a support queue into a sales channel.
- An enterprise client: 8 hours a day, 6 days a week, saved across 4 employees. The team stopped copy-pasting the same answers and moved to fulfillment and growth work.
The operating numbers
- Over 500,000 messages handled across merchants.
- Roughly 80% of conversations automated end to end, no human involved.
- Replies in under 14 seconds, in Arabic, Franco, and English, voice notes included.
- Most merchants live in about 10 minutes on Shopify.
What to expect for your store
Your mileage depends on your volume, category, and how much of your traffic is COD. The pattern is consistent though: confirmation discipline cuts RTO, and instant replies grow DM revenue. A demo with your own store data is the honest way to size it; book one and see it run on your actual products.
Last updated 2026-07-09